PRODA access to the NDIS Commission portals is being switched off. The transition period ends on 30 September 2026. After that, you log in with myID and RAM.
Most of what has been written about this was written for large providers with a team and a compliance department. This one is for people working on their own.
FIRST: IS THIS ABOUT YOU?
Worth answering before you spend an hour of your Sunday on it.
This applies to you if you access any NDIS Commission portal. That includes registration management, incident notifications, complaints, and worker screening related tasks.
This may not apply to you if you work as an unregistered sole trader and have never needed to log into a Commission portal. In that case, this is something to file away, not a job for this week.
If you are not sure, the simple test is this: have you ever logged into an NDIS portal using PRODA? If yes, this is about you.
WHAT THESE TWO THINGS ARE
They are two separate systems and you need both.
myID is the Australian Government's digital identity app. It confirms who you are as a person. It lives on your phone and is tied to your personal email address, not a work one.
RAM, or Relationship Authorisation Manager, links your verified identity to your business and sets your level of access.
As a sole trader you do both. You are the person and the business at the same time.
ONE DETAIL THAT CATCHES PEOPLE OUT
myID has three identity strength levels: Basic, Standard and Strong.
The person responsible for the business in RAM needs Strong. Strong requires an Australian passport, either current or expired within the past three years, plus a facial scan.
If you do not have an Australian passport, do not leave finding that out until 29 September. Check the current requirements on the official myID site before you start, because document options can change.
STEP BY STEP
1. Download myID and set up your identity
Use your personal email address. Have your documents ready before you start, it is quicker than stopping halfway through.
2. Reach the identity strength you need
Confirm which level your situation requires before you stop at Basic.
3. Link your business in RAM
This is where your ABN comes in. As a sole trader, you are the principal authority for your own business.
4. Log into the portal and confirm it works
Do not skip this. The most common failure is not a wrong password, it is an authorisation that was never created.
5. Do this weeks ahead of the deadline
If something goes wrong, you will need time to sort it out. If you get stuck on the RAM side, support comes through the ATO.
DOES THIS REPLACE YOUR WORKER SCREENING CHECK?
No. They are separate. Your NDIS Worker Screening Check continues as normal and does not need to be redone because of this change.
KEEP A RECORD OF THIS SOMEWHERE
Worth writing down somewhere you will find it again:
- Which personal email you used for myID
- Which identity strength level you reached
- The date you linked your business in RAM
- The expiry date of your Worker Screening Check
This is not admin for the sake of admin. In two years, when something needs renewing, you will not remember.
Official source: NDIS Commission, changing from PRODA to myID and RAM.