These Terms of Use govern your access to and use of Sparks Scribe, operated by Sparks Support Pty Ltd (“we”, “us”, or “our”). By creating an account or using Sparks Scribe, you agree to these terms and our Privacy Policy.
1. Your Account
You must be at least 18 years old and able to form a binding contract to use Sparks Scribe.
You are responsible for:
- Maintaining the security of your login credentials
- Ensuring your account details are accurate
- Any activity that occurs under your account
If we suspect misuse, we may suspend or terminate access at our discretion.
2. Use of the Platform
Sparks Scribe is a digital tool designed to support administrative and documentation tasks for independent workers, sole traders, and teams in the disability support sector.
You agree not to:
- Use Sparks Scribe for unlawful, misleading, or harmful purposes
- Input, upload, or share inappropriate or unauthorised content
- Attempt to bypass or interfere with security measures
- Resell or reverse-engineer the service
3. Subscription and Billing
Sparks Scribe is offered on a paid subscription basis via Stripe. By subscribing, you agree to:
- Pay applicable fees for monthly or annual access
- Maintain valid payment information
- Notify us of billing issues within 7 days
You may cancel your subscription at any time. We offer a 14-day refund guarantee from your initial signup date.
4. Intellectual Property
Sparks Scribe, including its interface, code, branding, and documentation, is protected by copyright and intellectual property laws.
You retain ownership of content you input, but we reserve the right to de-identify and analyse aggregated data for platform improvement.
5. Data Protection
Your information is handled in accordance with our Privacy Policy. We:
- Store data securely on Australian-based servers
- Encrypt data at rest and in transit
- Comply with the Australian Privacy Principles
You are responsible for ensuring the accuracy of your own data entries and exported documents.
6. No Medical or Legal Advice
Sparks Scribe is an administrative tool and does not provide medical, legal, or compliance advice. You are solely responsible for ensuring that your use of the app aligns with NDIS recordkeeping obligations or employer policies.
7. Service Availability
We aim to provide reliable service but cannot guarantee uninterrupted access. We reserve the right to modify or discontinue any feature at any time, with or without notice.
We are not liable for:
- Data loss outside our control
- User error or unauthorised access
- Delays or interruptions caused by third-party platforms
8. Termination
You may delete your account at any time. We may suspend or terminate your access if:
- You breach these terms
- We detect misuse or security risk
- You fail to pay subscription fees
9. Liability
To the extent permitted by law, Sparks Scribe is provided “as is” and “as available.” We are not liable for indirect, incidental, or consequential damages.
Our total liability for any claim is limited to the amount you paid in the previous 3 months.
10. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of that jurisdiction.
11. Contact
If you have questions about these Terms, contact info@sparksacademy.com.au or visit www.sparkscribe.ai.