In short: Sparks Scribe was founded by Kim Matthews, who owns two support providers and is mum to three children accessing the NDIS, giving her a firsthand view of the admin that burns support workers out.
Sparks Scribe was founded by Kim Matthews. She built the app after years of hearing the same thing from support workers: the actual work is the easy part, it is the admin that burns you out.
What is Kim's story?
Kim owns two support providers, so she knows what running support services looks like from the business side. She is also mum to three children who access the NDIS, which means she has managed her own support team as a participant family too. That combination, running the services and relying on them, gave her a clear view of where the paperwork gets in the way for independent support workers.
Shift notes, invoices, kilometre logs, incident reports. None of it is hard on its own, but it adds up fast when you are trying to focus on the people you support. Kim built Sparks Scribe to take the weight off that side of the job, so support workers can spend less time on admin and more time doing the work they actually signed up for.
What does Kim's background mean for the app?
Because Kim has sat on both sides of the NDIS, the app is built around what independent support workers actually need day to day: shift notes they can type or speak, invoices with the right NDIS codes and rates already sorted, and records that hold up when a plan manager or a participant asks to see them.
Is Sparks Scribe for families too?
Sparks Scribe is built for the independent support worker running their own business as a sole trader and sending their own invoices. If you are after something for the family side of things, rostering your own workers, collecting their shift notes, tracking a plan budget, that is a different job, and our sister app Sparks Flow at sparksflow.app is built for that instead.
Where can I ask more questions about Sparks Scribe?
If you want to know more about how Sparks Scribe works, or you have a question this page has not answered, drop us a line at hello@sparkscribe.app. We are also building out a library of how to videos if you would rather watch than read.
Frequently asked questions
Who founded Sparks Scribe?
Kim Matthews founded Sparks Scribe. She owns two support providers and is mum to three children accessing the NDIS.
Why did Kim Matthews build Sparks Scribe?
Support workers kept telling her the same thing for years: the work is the easy part, the admin is what burns you out. She built Scribe to take the weight off that side of the job.
Does Kim Matthews have personal experience with the NDIS?
Yes. She owns two support providers and is also mum to three children who access the NDIS, so she has managed her own support team as a participant family as well as running services.
Is Sparks Scribe suitable for families managing NDIS supports?
Sparks Scribe is built for the independent support worker running their own business. Families wanting to roster workers, collect shift notes and track a plan budget should look at the sister app Sparks Flow at sparksflow.app.
How can I contact Sparks Scribe with more questions?
Email hello@sparkscribe.app, or check the how to videos on the YouTube playlist for a more visual walkthrough.
What is the connection between Sparks Scribe and Sparks Flow?
Both apps are built by the same founder, Kim Matthews. Sparks Scribe is for the independent support worker, while Sparks Flow at sparksflow.app is for the family side of managing NDIS supports.