Best apps for NDIS service agreements (2026)

By Kim Matthews · Founder, Sparks Scribe

Every NDIS support worker eventually needs a service agreement: the document that sets out the supports, the hours, the rates and what happens if something goes wrong. The apps below all touch service agreements in some way, but they do it very differently, from generating the whole thing for you to handing you a blank template to fill in yourself. This guide compares six of them by name: Sparks Scribe, Astalty, Bugal, ShiftCare, Visualcare and EasyAs.

One thing up front: we make one of these apps. Sparks Scribe is our product, built by Sparks Support Pty Ltd, so read our verdict on it knowing that, and check every competitor claim against the vendor's current public pages. Every competitor detail below was collected from each product's public website in July 2026. Where we couldn't verify something, we say so plainly rather than guessing.

What is an NDIS service agreement, and do you need one?

A service agreement is a written understanding between you and the participant (or their nominee) that describes the supports you will provide, the hours, the rates and how either side can raise a problem or end the arrangement. Under the NDIS, a written service agreement is only mandatory for specialist disability accommodation (SDA). For everything else it is not compulsory, but it is widely recommended, because it gives both sides a clear, shared framework and protects you if an invoice or a scope-of-work is ever queried. If you are unsure what applies to you, check the current NDIS guidance.

So the question for a support worker is not really "does this app let me store a PDF". It is "how much of the agreement does the app actually build for me, and what does that cost when I work alone?" That is what we compared.

How we compared these apps on service agreements

Lists like this usually rank apps by feature count, which rewards bloat and hides the two traps that catch independent workers: headline prices that assume a team, and features that sound automatic but still leave you doing the work. So we scored every tool on the same four questions:

• Is the agreement generated, or do you build it? There is a real difference between an app that generates the agreement from your client and rate data, one that gives you a fill-in-the-blanks creator, and one that just stores a document you made elsewhere. We name which is which.
• What does one person actually pay for it? Not the per-user headline, but the real monthly cost for a sole trader, including licence minimums, seat tiers and per-signature fees.
• How does it get signed? Some tools sign in the app or through an integration; some hand you a document to sign yourselves. Where signing costs extra, that matters.
• Who is it built for? A tool designed for agencies or coordinators pulls its roadmap toward rostering, claims and provider workflows. A tool built for one person pulls toward the handful of documents a sole trader actually needs.

Everything was checked against each vendor's public pages in July 2026; prices and features change, so confirm on the vendor's own site before you decide.

1. Sparks Scribe: best overall for solo workers who want the agreement made for them

Automatic service agreements on the $20/month Vault plan (incl GST) · 14-day free trial, no card · iOS, Android and web · Data stored in Australia

Full disclosure first: this is our product. Sparks Scribe was built in Australia by Sparks Support Pty Ltd, and it is deliberately narrow. It serves independent NDIS support workers, not agencies. There is no rostering engine for other people's staff, no payroll and no coordination caseload management. If you need those, this is the wrong tool; ShiftCare and Visualcare below carry them, at agency and provider prices.

On service agreements specifically, the point is that Scribe generates the agreement for you. Automatic service agreements sit on the Vault plan ($20 a month, GST inclusive), one tier above the $15 Essentials plan. The same Vault plan adds a Document Vault for keeping your records, a Receipt Vault, a kilometre log, tax tools and Xero sync, so the agreement, the invoices and the paperwork live in one place. Being straight about the boundary: service agreements are not on the $15 Essentials plan, which covers AI shift notes and NDIS-coded invoicing; for automatic agreements you want Vault at $20.

On the record: a 5.0 rating on the App Store, more than 90,000 shifts booked through the platform, data stored in Australia, and a 14-day free trial with every feature unlocked and no card required, so you can generate an agreement before you pay a cent.

Our verdict: the strongest pick for one person who wants the agreement generated rather than typed from scratch, on a plan priced for a solo worker ($20 a month incl GST), without agency seat minimums or per-signature fees. If you also want incident reporting, risk profiles and consent forms, those sit on the separate Safeguards plan ($39).

2. Astalty: a detailed service agreement feature, priced for coordinators

$64/user/month standard seat · $30/user/month support-worker profile · E-signatures $1 each (DocuSign) · 14-day trial

Astalty is a platform for NDIS support coordinators and providers. Its public pages describe a service agreement feature: you build a budget from the participant profile using NDIS pricing, auto-embed the support schedule into the agreement, upload your own template with placeholders that populate participant details, track expiry dates with renewal reminders, keep version history, and share the agreement with participants, stakeholders or plan managers. Signing is handled through a DocuSign integration, with signed documents returning to the participant profile.

The catch for a lone support worker is the economics. The standard seat is $64 per user per month and the restricted support-worker profile is $30, and e-signatures cost $1 each on top through the DocuSign integration. That price reflects a coordination and provider feature set; if your week is shifts, notes, invoices and the occasional new agreement, you are paying coordinator-tier rates for depth you may not use.

Our verdict: a detailed service agreement feature on its public pages, but built and priced for coordinators, at $30 to $64 per seat plus $1 per e-signature. For a solo worker it is more platform than the job needs. See our Sparks Scribe vs Astalty comparison.

3. Bugal: a free Service Agreement Creator, but manual and web-only

Free Service Agreement Creator tool · Free plan (2 invoices/month) · Solo $35/month · 30-day trial · Web-based (no native apps listed)

Bugal is a web-based platform for Australian independents, and it lists Service Agreements among its features. It also publishes a free Service Agreement Creator tool on its site. On its public pages the creator is described as a tool you use to generate a customisable agreement, meaning you fill it in yourself rather than have it built from your existing client and rate data.

Two things to know before you rely on it. Bugal describes itself as a web-based, mobile-first platform, with no App Store or Google Play listing mentioned as of July 2026, so there is no native app. And the paid Solo plan is $35 a month, more than the $20 Vault plan on which Scribe generates agreements automatically; Bugal's pages do not state whether prices include GST.

Our verdict: a free, manual service agreement creator on a web-only platform. Low-cost to start, but you build the agreement yourself rather than have it generated from your client record, and there are no native mobile apps listed.

4. ShiftCare: agreements linked to billing, on an agency platform

From $9/licence/month, minimum 5 licences on every plan · Invoicing needs the Professional plan ($65 to $75/month ex GST for one person) · Free trial available

ShiftCare is a care management platform built for agencies. Its public pages describe centralising NDIS service agreements and care documentation: storing signed agreements, linking them to delivered shifts and billing so claims line up with an active agreement, expiry reminders and document-status dashboards. It also publishes a free downloadable NDIS service agreement template. All of that sits inside an agency documentation suite rather than a solo tool.

The problem for independents is the pricing floor. ShiftCare charges per licence with a minimum of five licences on every plan, even if you are the only person using the account, and invoicing requires the Professional plan, which works out at $65 to $75 a month excluding GST for a single worker depending on billing. You pay as if you had a team of five for a team that does not exist.

Our verdict: service agreements are part of an agency documentation suite priced for teams, with a five-licence minimum on every plan. For a sole trader it is an expensive way to be one person. We've written a full Sparks Scribe vs ShiftCare comparison.

5. Visualcare: service agreements inside an enterprise provider platform

Service agreements in the participant profile; roster from the agreement · Provider/enterprise care-management platform · Pricing not published (book a demo)

Visualcare is end-to-end care management software for aged care, community, disability and NDIS providers. Its public pages say it captures service agreements, approved hours, planned dates and agreed services in the participant profile, and lets you roster directly from the service agreement so shifts align with participant funding from the start. It describes itself as serving more than 550 care providers and 120,000 end-users across Australia.

That scale is the point and the catch. Visualcare is built for provider organisations running teams, funding management, payroll and billing, not for a single support worker managing a handful of clients. It does not publish pricing on its public site; you book a demo. We could not verify a price for one person from its public pages (July 2026).

Our verdict: service agreements sit inside a full enterprise rostering-and-finance platform for provider organisations, with pricing only on request. Built for organisation scale, not aimed at a sole trader.

6. EasyAs: invoicing only, no service agreement feature on its public pages

Invoicing only · $19.95/month on their website ($19.99 in-app) · GST treatment not stated · iOS + Android

EasyAs, from EasyAs Provider Invoicing Pty Ltd, does one job: NDIS invoicing, with every NDIS item number pre-loaded and priced by invoice volume rather than per user. Across its website and both app-store listings we did not find a service agreement feature (July 2026); it is built to produce the invoice, not the agreement behind it.

Pricing is by invoice volume: the Small plan is $19.95 a month on their website and $19.99 via in-app purchase, with higher volumes and accounting integration costing more; the pages do not state whether prices include GST. If you use EasyAs, you will still need somewhere else to create and keep your service agreements.

Our verdict: an invoicing-only product. We could not verify any service agreement feature from its public pages (July 2026), so treat it as a tool for the invoice, not the agreement.

The comparison at a glance

Collected from each vendor's public pages in July 2026. "Price for 1 person" means the real monthly cost for a sole trader, not the headline per-user rate.

All details collected from each vendor's public website in July 2026 and simplified for comparison; prices and plans change, so check the vendor's own pages before deciding. "Not verified" and "not found on public pages" mean we could not confirm the detail from official public pages and chose not to guess.

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